the link

the link: getting you connected

Archive for the ‘strategy’ Category

The Master of Science in Information and Knowledge Strategy Journey Begins

leave a comment »

 

I accepted a new challenge that starts tomorrow. I begin my studies to become a Master of Science in Information and Knowledge Strategy at Columbia University. I am participating in this program to deepen my understanding of the role knowledge plays in organizations, and how to embrace it as an asset that positively impacts organizations’ top line. I expect all that I learn from the IKnS program to serve as a catalyst that enables me to achieve goals that are most important to me.

Below, please find my statement of academic purpose I submitted as part of my application to Columbia University’s Master of Science in Information and Knowledge Strategy program.

I aspire to become an international business leader and entrepreneur who utilizes existing knowledge to develop economic, health and education systems in Sub-Saharan Africa. Learning from the pioneering cadre of faculty, students and advisors in the Master of Science in Information and Knowledge Strategy program at Columbia University will help me advance my career. I am confident that the program’s design will bridge my professional experience to my professional goals.

The well-rounded coursework offered by the program will build on my unique experience working in knowledge management for an international development project. It will improve my expertise as a knowledge strategist to build systems to meet objectives in the private and public sectors.

I have identified project management as an area I am particularly interested in growing under the Information and Knowledge Strategy program. I recently managed exciting and complex projects that could have been executed more efficiently with knowledge from the Information and Knowledge Strategy program. I implemented a storytelling project in Ghana, Tanzania and Ethiopia, established knowledge management processes in Kenya, and designed and led a knowledge management workshop for the Government of Nigeria’s National Agency for the Control of AIDS Strategic Knowledge Management team.

These projects strengthened my desire to consult and apply deeper meaning to information I have collected and shared thus far. This program will provide me with theoretical structure that supports strategic information and knowledge practices for organizations.

If admitted, I am presented with opportunity to learn from the collective expertise of the program’s faculty and students. This will help me build skills, such as project management, that complement business leaders’ knowledge strategy needs. The Information and Knowledge Strategy program’s comprehensive coverage of business management will force me to think strategically and systematically, and in turn, build successful businesses that leverage knowledge. Learning from my cohort and people who are successful at what I want to do is vital to my ability to lead in business across multiple sectors.

The program’s authority on knowledge networks is attractive to me. I have a strong interest in building a network I can learn from and contribute to as I continue my professional journey. If admitted, I intend to build relationships with my cohort and improve networks to which I belong. I currently co-lead the Health Information Publication Network (HIPNet), a 600-member community of global health communicators. I can share my experience from HIPNet and strengthen the network as a resource for its members.
I have a particular interest in agencies that support communication work in Sub-Saharan Africa. I would like to improve my understanding of how communication projects for development are designed and resourced. I am assured the Information and Knowledge Strategy program can expose me to economic, health and education development in Sub-Saharan Africa by presenting research, coursework and capstone projects that cover knowledge operations in development banks and foundations. The program’s connections with industry leaders who have worked globally will strengthen my network and ability to develop my career.

I expect the Information and Knowledge Strategy program will sharpen my ability to author practical knowledge and establish myself as a thought-leader. In the spirit of documenting and sharing lessons learned, I co-authored “Knowledge Management for Data Use and Decision Making in International Public Health.” The rigorous process of writing this paper exposed me to co-authorship, literature review, and publication. The reciprocal benefits of publishing the paper led to speaking engagements, a stronger professional network, and improved professional speaking skills.

I am fortunate to have worked with content management systems, Intranet development, Web site design, and web conferencing software to connect people to knowledge. While I find operating these technologies intuitive, I can greatly benefit from specialized instruction in information architecture. The Information and Knowledge Strategy program will provide me with greater insight on how to select appropriate platforms for global knowledge networks, know when customization is necessary, and ensure users are able to retrieve the information and knowledge they need to perform.

By completing the Master of Science in Information and Knowledge Strategy program at Columbia University, I will have learned from the rich diversity of faculty and students, positioned myself to advance the role of communication in development, and contribute to the betterment of multiple fields so that Sub-Saharan Africa may improve business communication and use knowledge to do so.

Advertisements

Pugh & Prusak’s 8 Design Dimensions and the RELACSIS Network

leave a comment »

A Framework for Knowledge Network Effectiveness

A Framework for Knowledge Network Effectiveness by Katrina Pugh and Larry Prusak

Designing Effective Knowledge Networks by Katrina Pugh and Larry Prusak is both relevant and timely for me and the work I am doing with public health-related knowledge networks. (Pugh, K., Prusak, L. Designing effective knowledge networks. MIT Sloan management review 55.1 2013: 79-88. MIT Press. 18 Dec 2013.) I work to build and nurture sustainable knowledge networks and communities of practice that are focused on strengthening health systems in various regions and countries. Over the past five years of working with these groups, I am drawn to how planning and design facilitate desired behaviors and outcomes. While plans serve as a blueprint for constructing a knowledge network, these eight design dimensions by Pugh and Prusak inform its architecture:

The Eight Design Dimensions of Knowledge Networks

  1. Leaders’ shared theory of change
  2. Objectives/outcomes/purpose
  3. Role of expertise and experimental learning (a.k.a. “the expert-learner duality”)
  4. Inclusion and participation
  5. Operating model
  6. Convening structures and infrastructures
  7. Facilitation and social norm development
  8. Measurement, feedback and incentives

I choose to examine RELACSIS, a network that joins health information system professionals based in Latin American and Caribbean countries. The purpose of RELACSIS is to “generate a mechanism to articulate the regional efforts that contribute to the improvement of the HIS among the participants in the Network.” While members share their health system strengthening efforts via discussion boards and annual meetings, knowledge sharing activities and collaboratively developed products, such as guidelines and courses, are key outputs. After understanding practices that strengthen the health system, the network mobilizes human and financial resources to member countries to fill knowledge gaps. According to Pugh and Prusak’s types of knowledge network goals, RELACSIS works towards coordination.

According to Pugh and Prusak, a goal with a coordination outcome “leverages members’ existing knowledge activities through its structures, incentives and norms.” For example, RELACSIS leverages knowledge activities through working groups, member recognition and constant communication. Members submit questions and insight in working groups. They are recognized for their best practices and achievements at annual meetings. Members stay in constant communication through email, Skype and discussion boards between annual meetings.

As a result of coordinating activities, RELACSIS has influenced measurable change in member country health systems. For example, Mexico adopted an electronic system to assist coding causes of death developed by the United States. After Mexico implemented the system, health officials shared their experiences with Argentina, Chile, Costa Rica, Ecuador, Guatemala, Uruguay and Venezuela. Through RELACSIS, the countries developed work plans to implement the system with assistance from the Mexican health officials. Technical assistance delivered to Chile resulted in a centralized, electronic coding process and changes to encoders’ job functions through integration of data analysis and assessment activities.

Behaviors are “those that are conducive to outcomes: cohesion, demonstration of trust, connection sharing, using a common technology platform and making investments in collaboration.” Members of RELACSIS connect through discussion boards on the RELACSIS website and conduct Skype calls to discuss and implement their annual work plans. In conversations I have had with the Network leaders, they have emphasized the importance the discussion boards play: they keep all questions and answers in a central location and link members to knowledge sources. Trust is not established virtually. According to Pugh’s Trusting in Us, member of display collaboration in a way that sacrifices individual goals for the common good. This behavior is one of five in a functioning network. RELACSIS members invest time to collaboratively develop training materials, coding systems, and provide technical assistance.

Following annual meetings, members of RELACSIS apply concepts and methods they learned. Working groups discuss key implementation challenges and solutions via the website’s discussion boards. This is a systematic feedback loop that sustains collaboration, and peer-support. According to Pugh and Prusak, members who voluntarily use a working platform (such as discussion boards) have a distinct behavior of a functioning network.

In my observation, much of RELACSIS’ success can be attributed to commitment displayed by the network’s leaders. The leaders listen to member’s greatest collective challenges and work to make connections to technical know-how that exists in the regions. I also commend the leadership for continuously identifying and inviting practitioners into the network who can not only contribute, but also gain new knowledge. These conditions, established by leadership, trigger the networks dynamics, and set behaviors into motion.

In conclusion, RELACSIS’ facilitates behaviors and lead to desirable knowledge network outcomes such as coordination, learning, local adaptation, and support of individual members. Consistent strategy, structure, and tactics should perpetuate the network’s effectiveness.

Strategic
  1. Leaders’ shared theory of change
The core team of network leaders model desired behavior by using the online discussion boards and make regular contact with members.
  1. Objectives/outcomes/purpose
The networks purpose, desired outcomes and objectives were initially defined at a launch meeting in Lima, Peru in 2010. These are documented and displayed on the website.
Structural
  1. Role of expertise and experimental learning (a.k.a. “the expert-learner duality”
Leaders are clear about establishing a safe environment for even experts to express knowledge needs and for the learners to share bold possibilities. After each presentation in the face-to-face meeting, the floor is open for discussion and deliberation.
  1. Inclusion and participation
To my knowledge, different profiles for different levels of participation do not exist. Participants are invited based on their involvement in strengthening their country’s health information system.
  1. Operating model
Working groups work toward solutions between annual face-to-face meetings. Decisions are made in country teams, regional teams and among core leadership.
  1. Convening structures and infrastructures
The network utilizes annual face-to-face meetings, Skype, and web conferencing software to convene.
Tactical
  1. Facilitation and social norm development
I am not aware of specific facilitation approaches that are used. Per my understanding there is a strong collaborative and knowledge sharing tone that begins with core leadership and echoed throughout the network.
  1. Measurement, feedback and incentives
A newer network member, representative from Trinidad and Tobago, won a prize at the annual meeting for his presentation about the country’s electronic health management information system. The award was an incentive for his contribution. Every quarter, the following statistics are collected: cumulative number of listserv registrants, number of threads, number of posts, and number of contributors. These help measure interest in the network and discussion topics.

The Reunión: Network Collaboration in Practice

leave a comment »

IMG_2909

members working together to identify components of their national health information systems that they would like to make a priority.

This week, I had the unique opportunity to join the V Reunión de RELACSIS in Mexico City, Mexico that brought 80 people together from 25 Latin American and Caribbean countries. Attendees were mostly public health professionals who determine how best to implement practices that will strengthen and improve their country’s health systems. Many components of the health information system were discussed from electronic patient record keeping, to medical coding, to national epidemiological data.

Health Information System – a set of components and procedures organized with the objective of generating information that will improve health care management decisions at all levels of the health system –Lippeveld et al. 2000

The most lively discussions were prompted by exchange of how-to knowledge — how records are kept; how coding is taught; how epidemiological data is collected; and how to communicate data to policy makers. This was a meeting of professionals who share ground-truth experiences. Presenters equally shared practices that worked well and not so well, mentorship experiences and standard operating procedures.

See V Reunión RELACSIS meeting presentations

I had the pleasure of witnessing true knowledge management in practice that incorporates people, process and technology.

First, the right people were in the room. The participants share a common passion to build systems that will eventually afford the best care to their country’s populations. They also share common practices from epidemiology to statistics, and from information management to demography. Discussions are facilitated by dedicated health information system specialists. They also serve as the networks champions, who advocate for country-led health system development.

IMG_2856

the network updating itself.

Second, RELACSIS follows the classic, cyclical knowledge management process:

  1. Knowledge generation – Countries implement interventions to close system gaps found in national health system assessments.
  2. Knowledge capture – Countries capture health system strengthening experiences in the form of posters, conference presentations, and publications. Professionals within the network who possess specific expertise are identified so that they can be contacted by countries who demand certain knowledge for development.
  3. Knowledge synthesis – Learning materials in various subject mattes (i.e. ICD-10 coding, communication) are developed by network members for network members and their colleagues.
  4. Knowledge sharing – Members share what they have learned and practices that work via the network website and at the annual face-to-face meeting.
  5. Knowledge assessment – Approaches and techniques to strengthening various components of the health system are documented and shared for countries to reference in their development process.

Lastly, RELACSIS leverages technology to share and collaboratively develop information products and provide ongoing mentorship.  Between face-to-face meetings, the network joins virtually to discuss action items identified in the agreed upon work plan. The network used a mix of communication platforms including discussion forums on www.RELACSIS.org, Skype, Illuminate, email and phone. The website is hosted and programmer is based at el Instituto Nacional de Salud Publica in Cuernavaca, Mexico and the content manager is based in Argentina.

IMG_2892

the RELACSIS web programmer and content manager/graphic designer

Working virtually has proven to be quite effective. For example, an online learning tool was developed collaboratively with participation from the Commission National Classification of Diseases and PAHO representatives of Argentina, Collaborating Center for the Family WHO International Classifications in Mexico, the Ministry of Public Health of Uruguay, and PAHO/WHO and MEASURE Evaluation of the United States of America. The course is designed to raise awareness of and provide medical training in proper cause of death documentation in Spanish-speaking countries.

IMG_2874[1]

Screen shot of an interactive course collaboratively developed virtually for the RELACSIS network

In my opinion, RELACSIS serves as an excellent model of South-to-South, country-led health system development. Many global health pros are scratching their heads on how to achieve this. RELACSIS members identify strengths and weaknesses of national health information systems, learn lessons from member countries, set development priorities as sub-regions, then agree on work plans as one networked region. Human and financial resources found in national health and multi-lateral agencies are identified to help put the work plan into action.

It is important for me to emphasize that RELACSIS is not to be defined by its website, or its face-to-face meetings. It is a network of people who share a common practice and are working together towards a common goal. The rich knowledge exchange is the very essence of this community.

As a knowledge manager, I find the RELACSIS experience to be refreshing and motivating. This network demonstrates how coordination among subject-matter experts, based in “South” countries, who lead health development efforts is totally possible.

Overwhelmingly, participants agreed these efforts could not be possible without political will, commitment and passion to succeed.

…innovation comes from social scenes, from passionate and connected groups of people” said Kevin Kelly in a September 2010 conversation with Wired on “Where Ideas Come From: The Natural History of Innovation.

For your reference, here are a couple links to background reading on health system strengthening in Latin America and the Caribbean and the RELACSIS network:

IMG_2905[1]

Two members of the MEASURE Evaluation team knee-deep in HIS and KM

I would like to thank my colleague, Beatriz Plaza, for extending a meeting invitation to me, and for consistently contributing her RELACSIS experiences to the annual MEASURE Evaluation Community of Practice Moderators’ Summit of which I lead.

Written by Leah Denise Wyatt

November 15, 2013 at 12:19 am

The established presence: How to maintain it, grow it and show it!

with one comment

notes from GHKC Knowledge Share Fair

notes from GHKC Knowledge Share Fair

Today, I attended the Global Health Knowledge Collaborative Knowledge Management Share Fair. I was asked to facilitate three 15-minute small group discussions during a 60-minute afternoon concurrent session on “Measuring more than ‘likes’ and ‘follows’: Maximizing the potential of social media. Each facilitator developed their own sub-topic.  The topic I chose was titled: “The established presence: How to maintain it, grow it and show it.”

I chose this topic of discussion in response to my observation of progress individuals, organizations and projects working in global public health have made on online communication in the past five years.

In this discussion, I described one’s web presence to online real estate. The manner in which one uses websites and social media accounts can determine the size of their footprint.

What are the characteristics of an established web presence?

This is the first question I asked the discussion groups. Participants among the three 15-minute discussions agreed  consistency in the following areas are characteristics of an established web presence:

  • Credible and reliable information
  • Subject-matter search terms are associated with individuals/organization/project in search engine results
  • Presentation of information
  • Website visitor patterns
  • Vision, mission and purpose

How do you maintain an established presence? 

This question consumed the majority of the discussion during all three periods. Among the three discussions, participants agreed:

  • Refer to a communication strategy, which is essential
  • Engage with and among users, which is key
  • Foster reciprocity among community members using dynamic online communication
  • Use solicited feedback from users to inform future online communication process

Due to the lively discussion, I was unable to ask follow up questions on how and why individuals/organizations/projects grow their established presence and what data is used to show establishment.

Do you have thoughts on this? If so, please share. We can continue the discussion here.

Thank you to all participants who visited my table and thank you to co-facilitators @rickimac @socialbttrfly @jzoltner and thank you to @rebecca_shore for bringing us together!

Written by Leah Denise Wyatt

April 16, 2013 at 10:35 pm

Protected: Shot in the Heart of Durham

leave a comment »

This content is password protected. To view it please enter your password below:

Written by Leah Denise Wyatt

August 31, 2012 at 3:48 pm

Mother of Three Graduates Cum Laude at Age 56

leave a comment »

I am proud to announce, my Mother, Claudia Wyatt, 56, graduated cum laude from Jefferson State Community College on December 16 with a double major in medical support and medical office assisting.  She also received the graduation with distinction institutional honor.

Medical Support Specialist Medical Office Assistant

A screen-grab of a .docx my Mom emailed me with a table pasted from her online transcript.

In 2008, Mom decided to re-enter the job market after raising my two siblings and me part-time, providing award-winning customer service for a regional power company part-time and supporting my late Father’s financial advising business over-time.

Mom’s choice to go back to school was strategic. She choose a course study that would blend her exceptional knowledge of customer  service with her affinity for information to position her for the growing healthcare industry upon graduation.

By using the Internet and engaging in conversation on campus, she learned about the Workforce Investment Act, we dubbed the “Obama money” that helps pay tuition, books and other school-related fees for non-traditional students.

Thanks to the Workforce Investment Act and the talented instructors at Jefferson State Community College, my Mom brushed up her skills in desktop publishing, database management, business communication and project leadership ready to fill a medical support specialist and/or medical office assistant position in the healthcare industry.

I see this program as not only a benefit to those sharpening their skills to become workforce-ready, but it is also an excellent resource for staffing agencies and human resource recruiters to build relationships with community colleges and gain quick access to a pool of talented individuals that have received occupational training to meet the demands of today’s fast growing industries.

To obtain a copy of my mother’s resume or the link to her LinkedIn profile, and to protect her privacy as she becomes more familiar with social media, send an mention to me @simpleelovlee or an email to leah [dot] d [dot] gordon [at] gmail [dot] com.

Written by Leah Denise Wyatt

December 20, 2011 at 7:24 am

How to Expedite Your Job Search Process in 6 Steps

with one comment

Follow these 6 steps to help you expedite the job search process by allowing staff recruiters and HR managers instant access to your work history and job recommendations.

  1. Bookmark a Google search for the city you would like to work in and the phrase “staffing agencies.” Google will provide a listing of staffing agencies, their address and phone number. For example:  “austin, tx staffing agencies”.
  2. Check out each website and decide whether you want to add your resume to the database. If the staffing agency does not support clients looking for workers with your skill set, proceed to step 6.
  3. Create an account with the staffing agency site, if necessary.
  4. Upload your resume and fill out all necessary information for the staff agencies’ database. Staffing agencies provide hiring managers with information on a pool of qualified individuals that have been interviewed and vetted. This information is provided to hiring managers through a database, some form of electronic communication (such as email) or through conversation.
  5. Note that you applied for the staffing agency in a spreadsheet of the agencies and companies created in Google Docs (so that you can access this information from any computer, say at a library computer). Note the name of the company, the website and the date your added your information to their database. How to create a spreadsheet in Google Docs 
  6. Move to the next agency listed in your Google search.

Bonus:

If you haven’t done so already, update your LinkedIn profile. Staffing agencies and HR managers use Linkedin to recruit staff.

Note: This post is a result of an email I sent to Mother, who I am so proud to say graduated from college at age 56! In 2008, she decided to re-enter into the job market after raising my two other siblings and me part-time, providing award-winning customer service for a regional power company part-time and supporting my Father’s financial advising business over-time. By using the Internet and engaging in conversation, she learned about the Workforce Investment Act, we dubbed the “Obama money” that helps pay tuition, books and other school-related fees for non-traditional students. 

Medical Support Specialist Medical Office Assistant

A screen-grab of a .docx my Mom sent me with a table pasted from her online transcript.

Thanks to the Workforce Investment Act and the talented instructors at Jefferson State Community College, my Mom is skilled in computer technology, savvy in business communication, a professional data manager, event planner, project leader and ready to fill a customer service/data management role in the healthcare industry.

I see this program as not only a benefit to those sharpening their skills and become workforce-ready, but it is also an excellent resource for staffing agencies and human resource recruiters to build relationships with community colleges and gain quick access to a pool of talented individuals that have received occupational training to meet the demands of today’s fast growing industries. 

To obtain a copy of my mother’s resume or the link to her LinkedIn profile, and to protect her privacy as she becomes more familiar with social media, send an mention to me @simpleelovlee or an email to leah [dot] d [dot] gordon [at] gmail [dot] com. 

Written by Leah Denise Wyatt

December 18, 2011 at 5:41 am